For an expansion of the key points above, roll your mouse over each bullet point.

Intelligent, electronic data import

Caseflow's electronic "Gateway" is user definable, enabling you to quickly format your own import templates and get accounts into the system fast, without programming or recourse to Fathom. Multiple templates can be held to cater for different types of account from the same source.

Automated processes which breed productivity

Once accounts have been imported, Caseflow swings into action, automatically taking care of routine, pre-defined tasks and leaving you free to deploy your human resources and skills where they are most needed.

Integrates with other leading products and services

Fathom adopts a best-of-breed philosophy, so its no surprise that Caseflow interfaces with a whole host of other "best-of-breed" products. You get the best of everything! Just roll over some of the products to the right to find out more.

Business intelligence

Caseflow contains a wealth of business intelligence tools ranging from traditional paper based reports, to multi-format reports published to the Web. Our strategy analyser tells you what works, what doesn't and how much it costs, thus enabling you to re-engineer the business process and employ different tactics.

Modular

Only buy as much as you need to start with. Buy extra functionality later, as your business requirements change. Caseflow can grow as fast as your business can, enabling you to react quickly to changing market and organisational conditions.

In-house or Hosted

Caseflow comes with a wide range of deployment options and pricing metrics. The In-House option involves installing Caseflow on to one of your in-house servers and deploying this to your collector community in one of two ways (for the technically minded, see Client/Server OR Thin Client above).

Typically, the software licence is acquired via straight capital expenditure or finance. The hosted option involves connecting to a server run by Fathom via Thin Client (see Client/Server or Thin Client above). This service is operated on a pay-as-you-go pricing metric with minimum commitments.

Client/Server or Thin Client

Client/Server or Thin Client - to be supplied.

Cap ex or Finance

Cap ex or Finance - to be supplied.

Fast return on investment

With market leading feature content and functionality already in place, you can begin to recover your investment immediately. There is no initial delay whilst Fathom plug functionality gaps, and therefore no delay in starting the installation.

Low cost of ownership

Key process in Caseflow such as data import, workflows, without recourse to programming or specialist help from Fathom. The result is self reliance and low cost of ownership going forward.

Future proof

Not only does Caseflow have market leading feature content and functionality which is way ahead of its time, it also contains the most advanced multi-lingual/multi-currency facilities currently available on the market. This enables you to create pan-european operations with one system for all collector nationalities.

Strategic alliance with the software vendor

Strategic alliance with the software vendor - to be supplied.

Allpay

Allpay provides a wide range of bill payment solutions including swipe cards

A swipe card from allpay.net enables any organisation collecting payments to offer their customers the ultimate in choice and convenience when they pay.

Each card is encoded and embossed uniquely to identify the individual payer. Generic payment cards are available but, more commonly, the card design is specified by the client organisation featuring their own livery.

Payments are collated centrally and forwarded to you in electronic format for upload through Caseflow's electronic Gateway

AMCAT

Amcat Contact Centre Suite is a comprehensive inbound, outbound, blended call centre management software solution. It includes the key technology components which call centres need most including: Predictive Dialler and other dialling modes, Inbound contact management, ACD, Self Service IVR, CTI for intelligent screen pops, Digital recording, Workforce Management and Reporting, Multi-channel contact including email, Web and Fax, and VoIP support.

Seamless integration with Caseflow enables the collector to remain within the Caseflow collector screen at all times from login to the hunt group and successful acquisition of the debtor, right through wrap up. Resolution codes can be logged in Caseflow by the collector as part of the wrap up, or by the dialer in the case of an unsuccessful call (e.g. no answer, fax machine etc). "Kill" functionality exists to prevent the dialer calling debtors unnecessarily.

AFD

AFD provides rapid address entry, complex address cleansing, tracing debtors, validating bank, account and card details - AFD has a wide range of solutions proven in over 7,000 organisations and designed to work with the software you use every day. With AFD solutions, one simple question reduces call queues, makes staff more productive and gives your organisation a more professional image. Accurate address data means delivered goods, easy analysis and less time solving the problems caused by poor address data.

Armstrong

Seamless integration with Caseflow enables the collector to remain within the Caseflow collector screen at all times from login to the hunt group and successful acquisition of the debtor, right through wrap up. Resolution codes can be logged in Caseflow by the collector as part of the wrap up, or by the dialer in the case of an unsuccessful call (e.g. no answer, fax machine etc). "Kill" functionality exists to prevent the dialer calling debtors unnecessarily.

AVAYA

The Avaya Predictive Dialing System allows agents to call debtors quickly and profitably through the use of Automated Technology and Applications for Outbound Dialing Solutions. The R12 dialer delivers an extensible and scalable solution which builds on the superior call detection, pacing algorithms and agent blending functionality of previous versions of the system.

Seamless integration with Caseflow enables the collector to remain within the Caseflow collector screen at all times from login to the hunt group and successful acquisition of the debtor, right through wrap up. Resolution codes can be logged in Caseflow by the collector as part of the wrap up, or by the dialer in the case of an unsuccessful call (e.g. no answer, fax machine etc). "Kill" functionality exists to prevent the dialer calling debtors unnecessarily.

Concerto

Seamless integration with Caseflow enables the collector to remain within the Caseflow collector screen at all times from login to the hunt group and successful acquisition of the debtor, right through wrap up. Resolution codes can be logged in Caseflow by the collector as part of the wrap up, or by the dialer in the case of an unsuccessful call (e.g. no answer, fax machine etc). "Kill" functionality exists to prevent the dialer calling debtors unnecessarily.

Noble

Seamless integration with Caseflow enables the collector to remain within the Caseflow collector screen at all times from login to the hunt group and successful acquisition of the debtor, right through wrap up. Resolution codes can be logged in Caseflow by the collector as part of the wrap up, or by the dialer in the case of an unsuccessful call (e.g. no answer, fax machine etc). "Kill" functionality exists to prevent the dialer calling debtors unnecessarily.